Question 1

How does CaseDesign.AI turn my photo into a phone case?

Accepted Answer

Upload any photo, pick one of our AI art styles (3D animation, oil painting, cyberpunk and more), and our Runware-powered model re-renders it in seconds. You preview the result on a realistic mockup of your exact phone, tweak if needed, and we print it on a premium case and ship it to you worldwide.

Question 2

Which phones are supported?

Accepted Answer

We print cases for the latest iPhone, Samsung Galaxy and Google Pixel models, including iPhone 15 / 16 / 17 series, Galaxy S23–S25, and Pixel 8–9. Pick your model during checkout; if yours is missing, contact support and we'll add it.

Question 3

Is the print actually fade-proof?

Accepted Answer

Yes — we use UV-cured inks on a premium TPU / polycarbonate shell. The print sits under a clear protective coat, so it resists fading, scratching, and daily wear for years of normal use.

Question 4

How long does shipping take?

Accepted Answer

Free worldwide shipping on every order. US: 5–8 business days. EU / UK / CA / AU: 7–12 business days. Most other markets: 10–18 business days. You get a tracking link the moment your case leaves our print partner.

Question 5

Do you really give 30% off my first order?

Accepted Answer

Yes. The discount applies automatically at checkout for any first-time customer — no code needed. It's our way of thanking you for trying the product.

Question 6

What is your returns policy?

Accepted Answer

Because each case is printed on demand for you, we don't accept change-of-mind returns. But if your case arrives damaged, misprinted, or doesn't match what you approved on the preview, we'll replace or refund it — just email us within 14 days of delivery with a photo.

Question 7

Who owns the design and photo I upload?

Accepted Answer

You do. You keep full ownership of your original photo, and you own the generated case artwork. By uploading you grant us a limited license to print it on your case and fulfill your order — nothing more. We don't train models on your photos.

Question 8

Which AI model powers the style transfer?

Accepted Answer

We run a curated set of image-to-image diffusion models through the Runware API, hand-tuned per style for photographic realism on a small phone-case surface. Each style has its own prompt pipeline so results stay consistent with the preview you approve.

Question 9

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay through our Stripe checkout. We never see or store your full card number.

Question 10

How do I track my order?

Accepted Answer

Once your case ships, we email you a tracking link. You can also sign in and visit /orders to see live status on every order linked to your email.

Question 11

Can I order multiple cases in one checkout?

Accepted Answer

Right now each checkout is one case. If you want several, place them as separate orders — the first-order discount applies only once, but bundles and gift promotions show up in the checkout drawer when active.

Question 12

How do I reach support?

Accepted Answer

Email support@casedesign.ai. Most questions get a reply within one business day.