When we replace or refund
We offer a free replacement or full refund if your case:
- Arrived damaged in transit (cracked, bent, scuffed).
- Was misprinted (wrong color, wrong orientation, missing part of the artwork, smudged).
- Doesn't match the preview you approved before checkout (wrong style, wrong phone model, wrong case type).
- Is missing from your package or never arrives.
The replacement window is 14 days from delivery, as confirmed by the carrier's tracking data.
What we can't accept
- Change-of-mind returns — because your case is custom-printed, the inventory can't be resold.
- Fit complaints on a phone model different from the one you selected at checkout.
- Cases damaged by drops, liquid, or wear after the 60-day warranty window.
- Cases modified, painted over, or otherwise altered after delivery.
How to request a replacement
- Email [email protected] within 14 days of delivery.
- Include your order number, a short description of the issue, and two clear photos (one of the case, one of the packaging if applicable).
- We review every claim within one business day and either (a) ship a free replacement, or (b) refund to your original payment method — your choice.
Refund timing
Approved refunds are issued to your original Stripe payment method within 2 business days. Your card issuer then typically posts them within 5–10 business days. We don't hold funds beyond the approval step.
Cancellations
You can cancel an order any time before it enters production — typically within one hour of checkout. Once your case is in production, cancellation isn't possible, but the replacement policy above still covers you.
Questions
We'd rather over-communicate than leave you guessing. Email [email protected] with any situation that isn't covered above and we'll make it right.